HOW DO I LOGIN/ACTIVATE MY ACCOUNT?

Account Activation

To activate and access your account within the system, follow these steps:

Step 1: Access the Activation Email

• Check your email inbox for an activation email sent by the system's support team. Open the email with the subject line "New Onboarding Paperwork for [Your Company Name]".

Step 2: Review the Activation Email

• In the email, you'll find a greeting and introduction followed by your login instructions which include your username, temporary password, and a link to activate your account.

Admin Tip: Your username is case-sensitive. Copy and paste from your original activation email for best results.

Step 3: Copy the Provided Temporary Password

• Carefully copy your temporary password provided in the activation email to use when logging into the system. Ensure there are no erroneous spaces included. Passwords are also case-sensitive.

Step 4: Activate Your Account

• Click on the link provided in the email to activate your account. This link will direct you to the account validation page, paste the temporary password you copied earlier into the designated field, and click the "Activate" button to proceed.

Step 5: Create a Custom Password

• At this point, the system will prompt you to set a new custom password. This password will replace the temporary password and will be used for future logins. Create a new password according to the password requirements provided on that page. Confirm your new password by entering it again in the provided field.

Admin Tip: Temporary passwords do not expire. However, once the password has been updated, the temporary password will no longer be valid.

Step 6: Establish a Secret Question

• You will be prompted to choose a secret question. Click on the Secret Question dropdown menu to make a selection. Provide an answer to your chosen secret question in the Secret Answer field. Click the "Submit" button to proceed.

• This question will help you reset your password in case you forget it in the future.

Step 7: Enable Two-Factor Authentication

For security purposes, each user is required to setup two-factor authentication.

• Click on the Two-Factor Authentication Setup dropdown menu to select the chosen method for the codes to be provided to you. The system will walk you through the remaining process in order for you to enable this authentication.

Congratulations! You've successfully activated your account!

You can now use your new password and username to log in to the system.