Reactivate Employee/User Accounts

To reactivate or restore access to a previously deactivated employee/user in the system, follow these steps:

Step 1: Access the Administrator Dashboard

• Begin by accessing the Administrator dashboard, which serves as the central control panel for managing various aspects of the system.

Step 2: Navigate to the Employee/User Folder

From your Administrator homepage, locate the Search menu at the top of the page and click on it. Basic search boxes will appear for First Name and Last Name. For advanced search options, click the “full search” button on the right of the basic search.
When results generate, the account that had previously been deactivated will appear in the Employee/User Search Results panel list with a Status of Inactive.

Step 3: Select the Account to Edit

Locate the account you want to modify. Click on the employee's name to access their Employee/User Folder.

Step 4: Initiate Deactivation

Within the Employee/User Folder, find the Employee/User Status panel which reflects the current status of the account. Click on the “Reactivate” button.

Step 5: Verify Reactivation Status

The system will direct you back into the Employee Folder with a confirmation message stating, ‘Permissions for [this user] have been restored.’
On the Employee/User Status panel, the Status will now reflect Active.
Upon viewing the Current Employees/Users list for that division, the account will appear without any additional action.

Instances for Reactivation

Change in Circumstances: Reactivate an account of an employee/user who was previously deactivated needs access again due to a change in role, responsibilities, or company requirements.
Temporary Deactivation: If an account was deactivated temporarily due to security concerns or role changes, reactivate it once the issues have been addressed.
Employee/User Return: When a former employee/user rejoins the company, their previously deactivated account can be reactivated, saving time on setting up a new account.
Access Requirements: If an employee/user's access requirements change, such as moving from employee/user to HR Staff, reactivating the account under the new role can streamline access management.

Reactivation Benefits

Access Restoration: Reactivating an account restores the user's ability to log in and use the onboarding system.
Activation Email: Unlike initial activation, reactivated users do not receive a new activation email automatically. They can use their existing login credentials to access the system.

Reactivation Best Practices

Clear Communication: When reactivating a user account, communicate the reasons for reactivation and any changes in access or responsibilities clearly to the user.
Account Review: Before reactivating an account, review the user's access requirements and ensure that the necessary forms, permissions, and privileges are assigned correctly.

Post-Reactivation Considerations

Access Control: After reactivation, ensure that the user's access aligns with their current role and responsibilities.
Security Measures: If the account was reactivated after security concerns, implement any necessary security measures to prevent future issues.